A small model learned one billing process, then answered the same questions as a frontier chatbot and its untrained counterpart. Answers were judged against that process.
Across 52 questions and 156 blind judgments, process accuracy was 88% for the trained specialist, 38% for the frontier chatbot and 50% before training. Factual accuracy was 97% / 91% / 81%; grounded relevance was 90% / 85% / 80%, in the same order. The test included 16 baseline, 21 generalization and 15 trap questions. Metric-specific denominators were not supplied: these percentages cannot be converted into counts out of 52. Comparing the same model before and after training best isolates the training effect.