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Digital HumanINSIGHTS · FIELD NOTES

A different way
to see the work.

Ideas on expert knowledge, specialist AI and what it takes to put it to work responsibly.

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THREE IDEAS TO RECONSIDER01The average isn’t the expert.02Reliability is the whole workflow.03Knowing goes beyond saying.

Perspectives on the knowledge, evaluation and controls that specialist AI requires.

Field notes from the work of building Digital Human
01
RESEARCH NOTE · 8 min READ

The averaging fallacy

Why your automation is exactly as good as your average employee, forever.

Why learning from approved expert work matters more than collecting more activity.

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THE AVERAGING FALLACY
Mean: 12 minNobody works that way.
Illustrative task times. Quality and compliance come before speed.

Five task times. A mean of 12 minutes that describes none of them.

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02
RESEARCH NOTE · 9 min READ

Why enterprise AI stalls between experiment and scale

Reliability compounds across every step of a workflow.

Moving beyond a demo means testing a complete workflow and deciding who stays in control.

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RELIABILITY COMPOUNDS
98%36%
One step50 steps
1 step50 steps
Illustrative arithmetic: 0.9850 ≈ 36%, assuming independent steps. Not a product result.
03
RESEARCH NOTE · 10 min READ

Polanyi and the last automation frontier

We can know more than we can tell.

Some of the most valuable knowledge appears in how people work, rather than what they write down.

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KNOWLEDGE HAS TWO LAYERS
WHAT IS WRITTENThe procedure.
WHAT EXPERIENCE ADDSTiming. Context.
Exceptions. Judgment.
Observe the work to connect the steps with the decisions behind them.

The written procedure preserves the visible steps.

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FROM THESIS TO EVIDENCE

The test is not whether the idea sounds right.

It is whether the model succeeds at one defined workflow, tested on examples the customer controls.

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